This game has SWEARS

Many of our customers are those people that drive while eating lunch and twitter about how pastrami is delicious going eighty on the freeway while driving with your legs. These same people make similar fantastic choices in their store purchases.

1. We had a lady come in with her little multi-cultural family. She allowed her little boy to pick up a copy of "True Crime: Streets of L.A.", she asked what was in the game to give it an M rating. I explained the rating reasons on the back of the case which included things like "Extreme violence, blood, language, rap, etc". She said no problem and purchased it. An hour or two later, her little eight year old son comes back and wants a full refund. I explained our policy (which his mother had previously been given leniency with) and that I could only give him the trade-in credit since nothing is wrong with the game.

Well. In comes Mom.

"I DEMAND THIS GAME GETS REFUNDED FOR THE FULL AMOUNT IMMEDIATELY."
--Mam, our policy has been stated and bent for you a couple times before so I am unable to do so again and unfortunately the game is not the problem, but the content is.
"THIS GAME HAS SWEARS! IT SAYS NI****! I HAVE A BLACK CHILD, AND THIS IS COMPLETELY OFFENSIVE"
--Mam, I explained to you this game has extremely harsh language
"BUT YOU DIDN'T SAY IT HAD THAT WORD IN IT! I DEMAND TO TALK TO YOUR MANAGER BECAUSE YOU SOLD ME THIS GAME, OR I WONT SHOP HERE EVER AGAIN"
--I'm sorry again 'mam, my manager will be in about an hour, I will express your concerns and perhaps she can work something out with you. Other than the language, did your son enjoy the violence, gore, sex and nudity?

She left. She never came to talk to the manager. She has indeed come back and bought more games since, though none with an M rating. ZING.


2. People like to cheat us and compare our policies to other stores more than they should. For example, we had this kid come in to try and refund a game he didn't like. Our policy clearly states, all used sales final unless defect found in the game, then we take care of you. I explained this to him and he told me how Gamestop refunds after 7 days regardless. I told him we don't share that policy or we would be more of a rental company than game sales. Ordinarily, I would offer him a one-time bend in the rules and refund it for credit or another game, but he tried to pull BS on me.

"The game is broken actually. It's defective, doesn't work. I forgot to tell you, so I need a refund."
--That seems difficult to believe...it's a blu-ray disk.
"So what?! What does that mean?"
--Blu-ray disks are actually extremely hard to damage. That said, I have seen one come back, let me try it on our PS3
"Uh...never mind, screw this, screw you, I will shop at Gamestop, this store sucks, you are dumb..."
--You have a fantastic day sir.

I was about ready to refund it until he decided to lie and trash talk me. I also saw him back a few weeks later to buy.


3. "I'm looking for a racing game with good graphics!" --Great! Did you want something that is like track racing, or street racing, or how about offroad?

We talk and discuss his needs for nearly an hour (slow day) and also about differences in the types of racing, the best and most popular games. I showed him Forza 3.

"Naw, doesn't seem to have enough racing in it...what else"
I showed him every single racing game on the 360, but he was convinced he needed a game with more racing. I have no idea what that means. He stumbled upon Excite Truck for the Wii.
"AH HA! I knew you were hiding one like this from me! I want this one."
--It is an ok game, not as good as the other and not high definition...doesn't look or play as good as some of the others...
"Nah, this one does look high defined. Also- look at that. RACING game. Yep. This one."

I think I went into the backroom and screamed after that transaction.

4. People seem to judge everything about a game based on something an ill-informed friend or personality might say. Even when they play it they seem to fall heavy on others opinions. For example, we had someone come into the store and say Fable II was possibly the worst game on the 360 based on a friend's experience. I was taken aback since I consider it one of my favorites! I asked him if he would give it a try, so I popped it in for a minute and went through the opening cinematic and had him play on a leveled character for a bit.

"Just like he said. Boring. Slow. Bad Graphics. Worse than the original."
--Did you play the original?!
"No. But he did."
--How much of this game did your friend play?
"Like a half hour. It was so bad he brought it back"

5. We have one customer, who claims to be 19(he doesn't have a valid license and couldn't purchase M rated games on his own) who seems to LIVE at our store some days. He literally comes in for 3 hours at a time and watches us. Or stands around. Or tries a demo. Or leans ACROSS the counter. Eventually we start to ignore him or become agitated, but the problem comes when he pretends to be an employee or tries to give his advice, which is POOR.

For example: I was helping a customer find some DS games for his 7 year old daughter. Having talked and successfully helped other customers do the same, we seemed to be making progress, until this kid stepped in.

"Oh yeah man, this one is good for little girls, this one is the best."
--Oh! You have a sister?
"Nope."
--A cousin...?
"Not any girls no."
--Then are you dating a 7 year old girl??

He would give bad advice based on complete guesses, irritating the customer. We selected a few and went to the register. This kid leaned clear over the counter to watch the screen. I told him to stay behind it. The customer and I started talking cars while we rang him up. I know the customer from past visits, and we were talking Subarus and BMWs. Kid steps in again. The replies are the customers as well as my own.

"Nah, Subarus suck. I would rather have a Mustang, they totally waste STIs"
--Have you ever actually driven either of those cars? How old are you?
"No but I know for a fact, I'm 19."
--How many cars have you even owned?
"Three, a toyota, Honda, and a sports car"
--Uh...ok...I have owned more Subs than you have owned anything. Maybe a Roush or Saleen, but I don't see an standard or GT...
"No way man, automatic is the way to go, normal could beat it easy. I would take a Lambo or Porche though, they are the best cars"
--Why would you bother to have a sports car that is automatic, an auto Lambo?! You play too many video games.


By this time the customer was getting irate, and I was about ready to take the hammer in the backroom to 'kid's skull. He left after, but next time he comes in I will ask him not to loiter, bug the customers, pretend to be an employee, and to get himself a job.



END RANT ON 'KID'